CareRoute – Terms of Service

Last updated: 11/21/2025

Welcome to CareRoute (“Company,” “we,” “us,” or “our”).
By accessing or using this website (the “Site”) or purchasing any CareRoute product, including personalized reports (the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use our Site or Services.

1. Overview of Service

CareRoute provides personalized informational reports designed to help families understand public programs, services, supports, and general processes related to disability services.
Our reports are informational only and are generated using a combination of automated tools, AI systems, publicly available data, and human review.

We do not provide legal, medical, financial, educational, or professional advice.

2. Not Legal, Medical, or Professional Advice

The information provided by CareRoute:

  • is not legal advice

  • is not medical advice

  • is not financial advice

  • does not replace a licensed attorney, physician, therapist, case manager, or advocate

  • should not be relied upon to make legal, medical, or financial decisions

You understand and agree that CareRoute does not guarantee eligibility, approval, acceptance, timelines, outcomes, decisions, or benefits from any government agency, school district, insurer, service provider, or program.

You are solely responsible for verifying all information and taking any actions required by law.

3. No Guarantees

You acknowledge that:

  • state and federal programs change frequently

  • waiver waitlists fluctuate

  • benefits and eligibility vary by state, diagnosis, age, and financial criteria

  • agencies may update timelines, forms, phone numbers, or rules without notice

CareRoute does not guarantee that any step in your plan will produce a particular result or that agencies will respond or approve your applications.

4. Accuracy Disclaimer

We strive for accuracy, but:

  • information may be incomplete, outdated, or incorrect

  • agencies may modify processes at any time

  • individual circumstances may affect outcomes

CareRoute is not responsible for errors, omissions, or delays.

5. User Responsibilities

By using CareRoute, you agree:

  • to provide accurate and truthful information when generating your plan

  • to verify all information with official sources

  • to follow all laws, deadlines, and requirements in your state

  • that you are responsible for any actions you take based on your report

You understand that government agencies, insurers, schools, and third-party service providers have requirements beyond CareRoute’s control.

6. Refund Policy — 100% Satisfaction Guarantee

CareRoute offers a 100% satisfaction money-back guarantee.
If you are not satisfied with your plan for any reason, you may request a refund within 7 days of purchase.

To request a refund, contact us at support@careroute.co with your order details.
We may ask for optional feedback to improve our service, but we will always honor refund requests made within the 7-day window.

Refunds are issued to the original payment method.
No refunds will be provided after 7 days.

This guarantee does not promise or imply:

  • approval or acceptance by any agency

  • eligibility for benefits

  • placement on any waitlist

  • faster processing times

  • access to services

It solely reflects your satisfaction with the CareRoute plan you receive.

7. Limitation of Liability

To the fullest extent permitted by law:

CareRoute, its founders, owners, employees, contractors, and partners shall not be liable for any:

  • direct, indirect, incidental, consequential, or exemplary damages

  • loss of benefits

  • loss of services

  • loss of income or opportunities

  • delays, denials, approvals, or rejections from government agencies

  • decisions made by schools, insurers, or service providers

  • actions taken or not taken based on the plan

Your sole remedy for dissatisfaction with the Site or Services is to stop using them or request a refund within the 7-day guarantee period.

8. No Warranties

CareRoute is provided “as is” and “as available.”
We make no warranties, express or implied, including but not limited to:

  • accuracy

  • completeness

  • timeliness

  • reliability

  • suitability

  • availability

  • fitness for a particular purpose

We do not warrant that the Services will be error-free or uninterrupted.

9. Eligibility

You must be at least 18 years old to use CareRoute.
You may only use the Services for lawful purposes.

10. Intellectual Property

All content, branding, text, graphics, logos, and reports generated by CareRoute are the property of CareRoute and protected by U.S. intellectual property law.

You may not copy, redistribute, modify, or resell any portion of the Services.

11. Payments

Payments are processed through third-party payment processors (e.g., Stripe, PayPal).
CareRoute does not store full credit card information.

You agree to provide accurate billing information and authorize charges to your payment method.

12. Modifications to Service or Terms

We may update or modify these Terms at any time.
Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.

13. Contact Us

For questions or concerns regarding these Terms, contact us at:
support@careroute.co