CareRoute – Privacy Policy

Last updated: [Insert Date]

CareRoute (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (the “Site”) or purchase any CareRoute report or service (the “Services”).

By using our Site or Services, you agree to the practices outlined below.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

When you use our Services, you may provide:

  • Your name

  • Email address

  • Child’s age

  • Child’s diagnosis or support needs (optional)

  • State or county of residence

  • Any additional details you enter when generating your CareRoute plan

  • Payment information (processed securely by Stripe or PayPal)

CareRoute does not store full payment card details.

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • Cookies and similar tracking technologies

This data helps us improve our Site and user experience.

C. AI-Generated Report Inputs

We process certain information using automated systems and AI tools to generate your personalized CareRoute plan.
This may include:

  • State information

  • Age range

  • Publicly available state program data

  • Any text you provide in prompts or form fields

We do not use customer data to train third-party AI models.

2. How We Use Your Information

We use your information to:

  • Generate your personalized CareRoute plan

  • Deliver digital products to your email

  • Provide customer support

  • Improve our Site and Services

  • Analyze usage patterns to improve performance

  • Process payments and prevent fraud

  • Comply with legal obligations

We do not sell or rent your information to third parties.

3. How We Share Information

We may share your information only with:

A. Service Providers

Trusted third parties that help us operate CareRoute, such as:

  • Payment processors (Stripe, PayPal)

  • Email delivery providers

  • Web hosting platforms (Squarespace)

  • Analytics providers (e.g., Google Analytics)

These providers are authorized to use your information only as necessary to perform services for CareRoute.

B. Legal Compliance

We may disclose information if required by:

  • law

  • court order

  • government request

  • to protect our rights or users’ safety

We never voluntarily share information with government agencies involved in disability services, schools, or insurance providers.

4. How We Store and Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your information.
This includes:

  • encrypted payment processing

  • secured servers

  • access-limited internal tools

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to:

  • provide your CareRoute plan

  • comply with legal obligations

  • resolve disputes

  • enforce our Terms

If you request deletion of your data, we will remove your personal information unless we are required to retain it for legal or operational reasons.

6. Your Rights

Depending on your location, you may have rights including:

  • Access to the personal information we hold

  • Correction of inaccuracies

  • Request for deletion

  • Opt-out of marketing emails

  • Data portability

  • Restriction of processing

To exercise these rights, contact us at: support@careroute.co

We will respond within a reasonable timeframe.

7. Children’s Privacy

CareRoute is intended to be used by adults on behalf of children, not by children directly.

We do not knowingly collect personal information from children under 13.
If we learn that a child’s data was submitted without parental consent, we will delete it promptly.

8. Cookies & Tracking Technologies

We may use cookies and similar tools to:

  • improve website performance

  • understand traffic patterns

  • store user preferences

  • enable analytics

You can control cookie settings through your browser.

9. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices, content, or policies of those third parties.

10. Data Transfers

If you access CareRoute from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect when posted on this page.
Your continued use of the Site or Services indicates acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:
support@careroute.co